Gadget on MSN
AI changed call centres, but not as we expected
AI’s true value lies in solving specific business problems, write CCI Global group CTO MERVYN PRETORIUS and development SVP ...
The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...
UAE MoHRE uses advanced AI tools in call centre, reducing response times by 90 per cent and strengthening customer service ...
Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...
Emirates News Agency on MSN
AI transforms MoHRE call centre with faster response, smarter services
DUBAI, 11th December, 2025 (WAM) -- The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre ...
Much of this is posturing. A company looks better in investors’ eyes if it attributes staff cuts to its technological prowess ...
CommBank reverses plan to replace call centre staff with AI Commonwealth Bank of Australia has rowed back its decision to cut 45 contact centre jobs after finding that the AI-powered "voice-bot" ...
For many residents, the local authority contact centre remains the main entry point for their local public services. Yet the scale and complexity of what the frontline teams must handle daily would be ...
"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...
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