As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...
Virgin Media O2 has reached a major milestone in its fight against fraudsters, after using AI to successfully label more than 1 billion suspected scam and spam calls to O2 customers. The warnings show ...
Yesterday, O2 sent some of the best customer service tweets I’ve seen for a while, replying back in slang to a complaint. This isn’t the first time that O2 has outdone itself on social media: when the ...
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