Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network’s problems, we have discovered, stem from a peculiar recruitment policy — namely offering employment to ...
Instead of strengthening customer service and differentiating O2 from its competitors through the quality of its advice, the planned savings will weaken the excellent work of its employees." That ...
This case study describes how O2, the mobile network, used online video content to improve customer service, reducing churn and driving incremental value in the UK. This case study describes how O2, ...
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