Dear John: You are my last resort. I am trying to get a refund from Optimum/Altice. I have attached paperwork regarding all of my efforts. My daughter and I are on the account together. While she was ...

Jackson resident Valerie Kern is not happy with Optimum right now. "They have taken eight channels away and given maybe one decent one and one stupid one and raised the prices," Kern said. "I don't ...

If you’re a cable customer, over time, equipment breaks and you need to replace it. Other times, a box might be outdated, so you exchange it for a newer cable box. Cable providers will usually give ...

The change impacts new customers still serviced by Optimum’s older, non-fiber network, and it will only impact current subscribers if they upgrade, downgrade, or otherwise change their service.

This story was first published on Feb. 6, 2020. After Optimum announced higher prices last month, I vowed to find another option. Our monthly Optimum bill for triple-play service of cable, telephone ...

The New York Knicks' playoff bandwagon has Optimum customers back on board. The cable provider and MSG Networks agreed to a new carriage deal on Saturday, ending the cold war between the two sides ...

Disputes between TV providers and channels are nothing new, and for Optimum TV subscribers they started the new year without access to a number of New York sports teams. On Jan. 1 the deal between MSG ...

WEST MILFORD — A flood of grievances over what residents are calling spotty cable and internet service is pushing the mayor to dedicate a portion of the town’s website to fielding complaints for ...

Optimum cable customers in Morris County were startled Thursday by blue-screen interruptions in their regular television programs announcing an "emergency" that turned out to be a false alarm. The ...

New York-area fans of the Knicks, Rangers, Devils and Islanders who pay for Optimum's TV service have started 2025 without access to their favorite teams. Eli covered the latest in the ever-changing ...