It isn’t fair to say that user centered design is gone—yet. It’s still here, but the target users have changed. We used to be ...

You have probably already talked to a robot without even knowing it. But what are chatbots and how do they work? Business Insider explores this growing market.

Imagine chatbots like algorithms with little knobs, which are tweaked as these programs incorporate more data from the wider world.

Reining in chatbots poses trouble enough without getting bogged down in wider AI legislation created for autonomous weapons, facial recognition, self-driving cars, discriminatory algorithms, the ...

Insights from data and ML algorithms can be invaluable, but be warned — mistakes can be irreversible. These recent high-profile AI blunders illustrate the damage done when things don’t go according to ...

Which language is the best for your chatbot? No, this is not about whether you want your virtual agent to understand English slang, the subjunctive tense in Spanish or even the dozens of ways to ...

Chatbot-assisted dietary advice can reduce high FODMAP intake and bloating and improve dietary knowledge, new research shows.