Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package might ...

Company reputations rest in no small measure on maintenance agreements, and adherence to them. Hence the importance of properly recording, tracking and resolving customer issues on time – or risk ...

Can you please recommend a non-hosted, non-web based Help Desk Management software with reports and inventory functionality? I would prefer if it's free (GPL/Open source), but if it's cheap and it ...

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Security management provider Absolute Software, which ...

Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of time ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without ...