Agent Occupancy and Utilization | Managing Metrics
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YouTubeBenchmarkPortal
Agent Occupancy and Utilization | Managing Metrics
Occupancy and Utilization are two efficiency metrics correlate powerfully with costs, but are frequently mixed up and misunderstood by managers. Bruce Belfiore uses three boxes to illustrate the industry standard definitions of these KPIs in a way that will make clear both how the metrics are calculated and why these calculations are important ...
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I found a decent 1969 GMC K20 pickup that's been sitting on a farm for 16 years. It's a factory 4 speed truck, with a posi 3:73 rear end, so of course, I just had to have it. Watch me try to get this old beauty up and running and go test on it! I just may or may not get stuck... #vgg #revival #gmc | Vice Grip Garage
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